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Dear Valued Client,
Due to abnormal liquidity conditions in gold caused by this disruption, we have temporarily suspended trading for all gold and cross gold instruments with immediate effect.
We are writing to keep you fully informed that a technical disruption is currently affecting upstream global exchange, which has resulted in interruptions to pricing and trading for several international derivatives markets.
Please be advised that this is an industry-wide incident originating from an external provider and is unrelated to our platform or price movements. During this time, clients may experience price delays, order rejections, or temporary constraints on order execution.
We understand that seamless execution is vital to your trading. We have activated our emergency monitoring protocols and are tracking the recovery progress in real-time.
We sincerely apologize for the inconvenience caused by this external event, and our support team remains on standby to assist you should you require any assistance.
If you are experiencing issue with your open positions, please contact our Trading Support Team at [email protected] for immediate assistance. For general enquiries or further help, contact Customer Care via Live Chat, email [email protected], or phone +248 437 3105.
