新闻公告

Dear Valued Client,

We would like to update you that the earlier technical disruption from an upstream global exchange (CME) has now shown steady improvement. Liquidity and pricing stability for Gold (XAUUSD) have shown notable recovery and trading for Gold (XAUUSD) is now reopened.

Please be aware that market conditions at the CME exchange and across broader markets may still experience intermittent fluctuations. We will continue to monitor liquidity, pricing stability and execution quality in real time to ensure a smooth trading experience. Other gold crosses products will be reopened progressively based on actual market conditions.

We sincerely apologize for any inconvenience caused by this external incident. Trading for XAUUSD may now resume as normal.

If you observe anything unusual with your XAUUSD open positions, please contact our Trading Support Team at [email protected] for immediate assistance. For general enquiries or further help, contact Customer Care via Live Chat, email [email protected], or phone +1 888 884 3983.

Dear Valued Client,

Due to abnormal liquidity conditions in gold caused by this disruption, we have temporarily suspended trading for all gold and cross gold instruments with immediate effect.

We are writing to keep you fully informed that a technical disruption is currently affecting upstream global exchange, which has resulted in interruptions to pricing and trading for several international derivatives markets.

Please be advised that this is an industry-wide incident originating from an external provider and is unrelated to our platform or price movements. During this time, clients may experience price delays, order rejections, or temporary constraints on order execution.

We understand that seamless execution is vital to your trading. We have activated our emergency monitoring protocols and are tracking the recovery progress in real-time.

We sincerely apologize for the inconvenience caused by this external event, and our support team remains on standby to assist you should you require any assistance.

If you are experiencing issue with your open positions, please contact our Trading Support Team at [email protected] for immediate assistance. For general enquiries or further help, contact Customer Care via Live Chat, email [email protected], or phone +248 437 3105.

尊敬的用户：

您好，PU Prime作为以技术为核心，以服务为导向的全球多资产在线交易服务提供商，考虑到若您交易指数现货差价合约（CFD）产品中某个成份股产生股利分红（派息）时，您在PU Prime所持有的指数产品将于派息日前一天收盘后进行股息调整，并以资金扣补（Balance）的形式呈现在账户历史中，注释为“Div & 指数名称 & 手数”。

本周调整详情如下：

*所有日期均为GMT+2（MT4/MT5服务器时间）

请注意, 以上数据仅供参考，所有数据均以MT4/MT5软件实际执行情况为准。

如果您有任何疑问或需要任何帮助，请通过在线客服、电子邮件 [email protected]或致电+248 4373 105与我们的团队联系。

感谢您的支持！
PU Prime团队

Dear Valued Client,

We would like to inform you that some instruments are currently experiencing a temporary pricing halt and may show no available prices. This issue is the result of a market-wide disruption affecting CME Globex Futures & Options, which is causing multiple liquidity providers to be delayed in delivering quotes for certain instruments.

You may therefore encounter temporary pricing instability or be unable to view prices for affected instruments when placing trades.

Please be assured that pricing will be fully restored as soon as the CME Globex disruption is resolved. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

尊敬的客户，

请注意，2025 年 11 月 29 日（周六）00:00-01:00（GMT+2）期间，我们将对PU Prime App 与客户专区进行维护作业。

在维护期间，客户在使用 PU Prime App时可能会遇到间歇性连接中断，或交易功能暂时受到影响。

此外，客户专区可能无法访问，出入金功能、数据查询以及开户申请等功能将暂时不可使用。

如遇相关情况，我们建议客户使用其他平台MT4、MT5 或 WebTrader 进行交易。

我们建议客户提前做好必要的安排。

如果您有任何疑问或需要任何帮助，请通过在线客服、电子邮件 [email protected]或致电+248 4373 105与我们的团队联系。

感谢您的支持！
PU Prime团队